Frequently asked questions
Orders
How do I place an order on APMCCO?
Browse the collection, choose your size, add the item to your cart, and proceed to checkout. Follow the checkout steps to complete payment and confirm your order.
Can I modify or cancel my order after placing it?
Orders begin processing quickly. If you need to change or cancel an order, contact customer support as soon as possible and we will do our best to assist.
How do I know if my order has been confirmed?
After placing your order, you will receive a confirmation email containing your order details and receipt.
Can I place an order without creating an account?
Yes. Guest checkout is available, though creating an account allows you to track orders and manage your details easily.
Why was my order cancelled?
Orders may be cancelled due to payment issues, stock availability, or verification concerns. You will be notified if this occurs.
Shipping & Delivery
Where does APMCCO ship from?
Most orders are processed and shipped from our US fulfillment partners.
Do you ship internationally?
Currently, APMCCO ships only within the United States.
How long does delivery take?
Domestic orders within the United States typically arrive within 3–7 business days.
Can I track my order?
Yes. Once your order ships, you will receive a tracking number by email.
What should I do if my package arrives damaged?
Please contact our support team with photos of the item and packaging so we can help resolve the issue.
Returns & Exchanges
What is APMCCO’s return policy?
Items may be returned within 30 days of delivery if they are unused and in original condition.
How do I start a return or exchange?
Submit a return request through our help center or contact customer support with your order number.
When will I receive my refund?
Refunds are usually processed within 5–10 business days after the returned item is received and inspected.
Can I exchange an item for a different size?
Yes. Exchanges are available for size or color if the item is in stock.
Can I return items purchased during a sale?
Sale items may be eligible for store credit depending on the promotion terms.
Product & Sizing
How do I choose the right size?
Use the size guide available on each product page. If you are between sizes, consider the fit preference mentioned in the product description.
Are your clothes true to size?
Most APMCCO garments follow standard US sizing. Specific fit details are included on each product page.
What materials are used in APMCCO garments?
Our garments use carefully selected fabrics such as premium cotton, durable blends, and performance materials designed for comfort and longevity.
Where are APMCCO products manufactured?
APMCCO partners with trusted manufacturing facilities that meet quality and ethical production standards.
Payment & Pricing
What payment methods do you accept?
We accept major credit cards, debit cards, and selected digital payment services depending on your region.
Is my payment information secure?
Yes. Our checkout uses secure encryption and trusted payment processing systems.
Why was my payment declined?
Payments may be declined due to incorrect details, insufficient funds, or bank security checks.
Do you offer discount codes or promotions?
Yes. Promotions may be offered seasonally or through newsletters and special campaigns.
Product Care
How should I wash APMCCO garments?
Most garments can be machine washed in cold water and air dried to maintain fabric quality.
Do your clothes shrink after washing?
When care instructions are followed, shrinkage should be minimal.
Can your clothing be dry cleaned?
Some garments may be dry cleaned. Always check the care label inside the garment.
Customer Support
How can I contact APMCCO customer support?
You can contact our support team through the help center form or via the support email listed on the website.
What are your customer service hours?
Customer support typically responds during standard business hours, Monday to Friday.
How long does it take to receive a response?
Most inquiries receive a response within 24–48 hours.